Having Difficulty Signing In?
It looks like you're having problems signing in to your Senomix server. We're here to help!
The cause of your issue is probably one of these two:
If you're using an Android phone or tablet, such as the Samsung Galaxy S3, you'll need to use Google's Chrome web browser to connect to your Senomix account. Google's Chrome browser is available at no cost and with a quick installation through this link.
The browser included with Android phones (the one you start with your device's Internet icon) is still a bit behind current technology and will not work with your Senomix server. Once you have installed Google's Chrome web browser, please open your Senomix sign-in page in Chrome and try connecting again.
If you're trying to sign in to a self-installed Senomix Timesheets Server (so, a Senomix server installed on your own office network), your IT staff will first need to ensure that your server's IP address is visible to the internet, and that your office's firewall and router software has been configured to allow external connections.
If you can already connect to your Senomix Timesheets server from a location outside of your office's network (for example, a home office or remote client site), your network has already been configured to allow external Senomix Timesheets connections. In that case, please double-check that you have entered your server computer's IP address correctly (so, if your external IP address was 18.104.22.1687, that you have entered "S:22.214.171.1247" in the Senomix Account field of your sign-in screen -- don't forget the "S:" at the start!).
If none of the above has worked for you, please do contact us. We'll be happy to help!
761 Bay Street, Suite 3202
Canada, M5G 2R2
Senomix Software Inc.
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